Omid Davoudi
Customer Engineer @Ncr Corporation
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WORK HISTORY
Customer Engineer @Ncr Corporation
Hannover, DE
EDUCATION
Islamic Azad University
Bachelor of Science (BS)
ABOUT OMID DAVOUDI
My passion in Customer Service and Customer Support can be traced back to my problem-solving skill. Over seven year experience in this position at thriving company has helped me to possess comprehensive knowledge of diagnosis and troubleshooting of hardware, software and operating system with proven ability to meet deadlines and targets. ITIL and ITSM Tool Like were significantly invaluable in this term. I am very interested in data and log analysis and I have been obsessed with the idea of using software to solve practical problems. I am very comfortable working with cutting-edge technology. My interpersonal skills make it easier for me to liaise and cooperate with other divisions. Skills and Abilities Senior Technical Support engineer (LEVEL2) Certified by ATEC AP Company as LEVEL 2 engineer of I-CRM machine in South Korea Experienced in troubleshooting of complex electro-mechanical malfunctions on customer’s site Have an excellent analytical problem solving skill with precise diagnosis and troubleshooting Highly skilled in Log’s analysis by using of various analyzing tools Highly skilled in malfunction inspection and Error recognition Install, maintenance and upgrading of systems (including hardware or software) Ability to work under pressure accurately and reliably Ability to work independently or with a team Ability to handle Multiple tasks and meet deadlines Provided training to customers in usage and maintenance of products Experienced in working professionally with Windows operating system XP,7,10 with and have good PC’s knowledge (including Hardware, Software, Peripherals, Applications; Configuration/Set-up, Bios) Plus, diagnosis and repairing in workshop area Intermediate knowledge of IT, Registry Fix, Patch upgrading, Power shell Experienced in diagnosis of issues through various software layer’s logs (Application, Wosa xfs, and Device) Experienced in working with several financial banking machines including ATM, VTM and Recycling Machine Ability to accurately diagnose issues as described over the phone by customers Good knowledge of ITIL V3, CRM (SAP), ERP and Jira Very good interpersonal skill to liaise and work closely with other internal departments Measuring MTBF and MTTR (regarding SLA) to minimize downtime of a system Pre intermediate knowledge of Altium, C, AVR, Robotic, Phyton and PLC Basic knowledge of Proteus, MATLAB, C++, Wireshark, XML and Linux
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