Omesh Khannaassociate
Associate Director @ Cognizant | ITIL, ITSM
- Role
- Associate Director-global IT Services -india at Cognizant
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Omesh Khannaassociate
With over 25 years of experience in IT infrastructure and service delivery, I serve as…
Experience
Associate Director-global IT Services -india
Dec 2021 — Present · Gurugram, IN
Heads PAN India IT Support function leading team to SM/M and Engineers. Successfully supporting 230K+ associates across India. Return to office activity across India operations and final escalation point for RTO.Working as Tactical interface to bridge the gap between IT Engineering Teams(L3),IT Support(L1,L2) that fully support business customers to make for predictable high level support outcomes.Single point of contact from IT with respect to business leadership escalations pertaining to IT support(GNS,GSD- Basically all IT Infra Ops).Responsible for Regional IT operations including end users satisfaction.Provide leadership to other junior staff and IT support teams to meet the objective of GISS Team and the large IT organisation
Education
Panjab University
MFC, Finance and Control
2002
Savitribai Phule Pune University
BE, Electronics
1995
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