Omer Mohammed
Customer Service Manager @Adecco
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WORK HISTORY
Customer Service Manager @Adecco
Dundee, GB
Delivered exceptional customer service via phone and digital channels, addressing inquiries, concerns, and feedback with empathy and professionalism. • Assisted customers with order status, delivery updates, product details, and general support, ensuring a seamless customer experience. • Resolved customer complaints promptly and effectively, turning potential negative experiences into positive outcomes. • Utilized advanced customer service systems and tools to efficiently process requests and maintain accurate customer records. • Collaborated with cross-functional teams—including logistics, sales, and IT—to ensure consistent and high-quality service delivery. • Handled incoming inquiries with enthusiasm, professionalism, and a focus on first-contact resolution. • Provided accurate, up-to-date information about company products and services to support customer decision-making. • Managed order processing and customer accounts with attention to detail and efficiency. • Maintained compliance with the company’s Business Code of Conduct, acting with integrity and due diligence at all times. • Contributed to ongoing improvements in customer service operations by sharing insights and feedback with leadership and peers.
EDUCATION
Abertay University
Master's degree, Organizational Behavior Studies
Sikkim state university
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT OMER MOHAMMED
I am a highly organized and detail-oriented administrative and customer service professional with over five years of experience in office administration, HR support, and customer service across multinational environments in the Middle East and the UK. I specialize in streamlining office operations, managing administrative processes, and delivering exceptional customer support to enhance business efficiency.In my previous roles, I have successfully-Managed payroll, employee records, and HR coordination to ensure seamless workforce management-Provided comprehensive administrative support, including scheduling, travel arrangements, and document handling-Enhanced customer satisfaction by providing solutions-driven service and managing retail and office inquiries efficiently-Handled inventory and stock control, ensuring smooth operations in retail and warehouse environments.With strong communication skills, a problem-solving mindset, and the ability to adapt to fast-paced office environments, I am now seeking administrative, office support, or customer service opportunities where I can contribute to organizational success and operational efficiency.
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