Omer Minkara
- Role
- Vice President & Principal Analyst at Aberdeen Strategy & Research
- Location
- Cambridge, MA, US
- LinkedIn followers
- 500 followers
About Omer Minkara
Tracking and reporting the key trends and best practices in customer experience…
Experience
Vice President & Principal Analyst
Nov 2016 — Present
Develop and execute research into trends and best practices that help companies improve customer experiences -Advise customer experience and contact center technology vendors on how their solutions align with the market needs and make recommendations to establish and highlight differentiating factors -Use statistical and qualitative analysis to observe and predict trends impacting modern customer experience programs -Oversee Service Management, Sales & Marketing Effectiveness & Retail research coverage areas -Coach and mentor a team of researchers covering customer & human engagement best practices
Skills
- Lead Generation
- Market Analysis
- Saas
- Competitive Intelligence
- Strategic Consulting
- Management Consulting
- Crm
- Thought Leadership
- Competitive Analysis
- Market Research
- Analytics
- Marketing Research
- Marketing Strategy
- Business Development
- Start-Ups
- Strategic Partnerships
- Financial Modeling
- Contact Centers
- E-Commerce
- New Business Development
- Strategy
- Customer Experience
- Management
- Segmentation
- Salesforce.com
- Business Strategy
- Strategic Alliances
- Strategic Analysis
- Executive Management
- Corporate Finance
- Product Marketing
- Customer Relationship Management (Crm)
- Financial Services
- Analysis
- Foreign Languages
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