Omer Ali
Computer Science BA Honours | Lassonde School of Engineering
- Role
- IT Support Specialist at JPMorganChase
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Omer Ali
IT Support Technician with hands-on experience providing user support, deploying…
Experience
IT Support Specialist
Feb 2024 — Present · Plano, TX, US
Performed software installations, updates, and patch deployments via SCCM, reducing manual effort and increasing system uptime-Performed Windows 10 to Windows 11 OS upgrades across endpoints, including pre-migration assessments, backup procedures, and post-migration troubleshooting-Managed mobile and remote devices using Microsoft Intune, including device enrollment, compliance policy enforcement, and remote troubleshooting-Utilized JAMF Pro to deploy applications, manage macOS configurations, and enforce security policies on Apple devices across the organization-Led migration project integrating Intune with Azure AD for conditional access and modern endpoint management, enhancing security and compliance posture.
Education
York University
Bachelor’s degree Hons.
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