Omer Mukhtar
Founder @Outsourcejet
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WORK HISTORY
Founder @Outsourcejet
Mississauga, ON, CA
Founded OutsourceJet, a premium outsourcing service connecting businesses with skilled virtual assistants and AI agents. • Customized virtual assistants and AI solutions to meet unique business needs, enhancing communication and collaboration. • Served diverse industries including e-commerce, healthcare, and real estate, driving long-term partnerships and success.We can help with- Web Development - AI Agents - Sales - Marketing- Customer Support - Book Keeping- Executive Assistance and - Administrative Tasks
EDUCATION
The University of Osaka
MBA, Business Strategy
The University of Osaka
Masters of Engineering, Management of Industry and Technology
The University of Osaka
Diploma , Japanese Language
Tohoku University
Bachelors of Engineering, Machine Intelligence and Systems Engineering
SKILLS
ABOUT OMER MUKHTAR
I am an experienced Global AI Product Manager with 15+ years of experience working in Japan and USA, creating Products for E-Commerce and Payments. I am adept at using AI and Machine learning. As a Principal Product Manager at Pacvue, I lead the development of the e-commerce product roadmap, ensuring alignment with overall business goals. At Rakuten Card USA, I was the lead product manager for creating a new payment system in a new strategic market. I also helped to create a new Payouts system and launched E-Commerce Marketplaces in 7 new international markets.Notable Projects include- Lead Product Manager for the in-house built Payout tool and specified the Mathematical calculations to pay weekly Payouts to merchants, with more than $300M paid out to merchants without any significant issues- Successfully led and implemented the Managed Refund Services Module for Pavue\'s Helium10 business, resulting in achieving 2M USD of refunds while placing more than 27K claims with Amazon, on behalf of clients- Lead Product Manager for the development of the Rakuten Card USA payment transaction system on Google Cloud Platform (GCP) from the ground up (0 to 1)- Improved Shipments Tracking and Merchant to Customer Communication features - Post Purchase NPS score improvement from 22 to 48 in 2 years via Integration with 3rd Party API- Authored requirements for Order and Listings Open API provided to merchants to manage orders and listings. This API was used to list over products and manage more than orders, generating a business value of over $ 4 million USD. Key Skills include:Product Management & Strategy- AI Applications, Machine Learning, LLMs, Strategy, Roadmaps- Competitive Analysis, Business Analysis, Data Analysis- Requirements Gathering, Prioritization, Specifications, Workflows, System Diagrams- Stakeholder Management, Executive Communication, Cross-Functional Collaboration, ReportingMarketplaces & Payments- E-Commerce, Amazon, Marketplaces, Order Management, Analytics, Inventory Management- Payments, Credit Card System, Payouts, Checkouts, Finance, Payment Processing, Payment Gateway, Authorizations, Risk, Fraud, Compliance- Merchant Accounting, Globalization, International ExpansionProduct Design & UX- Wireframing, Prototyping, Mockups- User Experience (UX), User Interface (UI), A/B Testing, Product Demos- Agile, Scrum, Sprint Planning, Product Owner, Backlog Management, Executive Reporting- APIs, JSON, System Launch, TestingCustomer & Growth Enablement- Technical & Sales Support- Relationship Management
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