Omed S.

WORK HISTORY

EDUCATION

ABOUT OMED S.

As a Technical Expert with extensive experience across the EV charging, telematics, and precision farming industries, I have excelled in roles such as Senior Technical Support Engineer, Hardware Integration Engineer, and Field Support Engineer. My career has focused on hardware integration, process optimization, and providing technical and legal expertise, particularly in product safety and data privacy.As a Hardware Integration Engineer, I lead the integration of EV charging hardware into Chargelab’s software platform, ensuring compliance with industry standards and optimal performance. I develop and execute test plans, collaborate with cross-functional teams, and troubleshoot firmware, hardware, and networking issues. My expertise in OCPP standards, hardware circuitry, and AWS tools ensures system reliability. I also manage relationships with vendors and drive improvements in hardware certification processes to enhance efficiency.In my role as a Field Support Engineer, I provided on-site and remote technical support for EV charging systems, leading the commissioning, maintenance, and repair of Rapid DC Ultra Level 2 HPC and Home EV chargers. I diagnosed complex hardware and Wi-Fi network issues, conducted preventative maintenance, and collaborated with development teams to resolve escalated problems. I also supported sales teams with technical expertise during client meetings and demos, driving customer engagement and business growth.As a Senior Technical Support Engineer, I excelled in resolving complex issues, provided top-tier technical solutions, and leaded teams in delivering customer support. I also served as a legal, product safety, and data privacy expert, represented my organization in legal matters, including court cases, subpoenas, and criminal investigations. I assisted state attorneys, police, and federal agents by providing technical data for accident reconstructions or criminal investigations. I was also a member of the Product Safety Committee, ensuring compliance with cybersecurity and data privacy standards.Over my career at ChargeLab, Geotab Inc, AGCO Fuse Precision Farming, and Bell Technical Solutions, I have consistently aligned technical solutions with business objectives. My leadership and ability to automate processes and build dashboards have optimized workflows and improved operational efficiency. I am proactive in identifying inefficiencies and ensuring customer satisfaction.Feel free to reach out at o••••••••@hotmail.com—I look forward to discussing how I can contribute to your organization.