Omdevsinh Gohil

About Omdevsinh Gohil

AWS Certified Solution Architect,AWS Cloud Engineer with 6 years of specialized experience in AWS cloud and 14 years in total IT engineering. I have \"DevOps\" skills (CI/CD, Infrastructure as Code, Jenkins, Terraform, Git) and specialized \"Contact Center\" expertise (Amazon Connect, AWS Lex).​​Core Competences: ​Contact Center: End-to-end delivery of Amazon Connect & Lex Chatbots (V1/V2).Salesforce Service cloud voice SCV, CTI adapter, Omnichannel SCCV, Agentforce.​DevOps: Building CI/CD pipelines for IVR flows and Lambda functions using Jenkins, Git, and Terraform.​Cloud Native: Deep expertise in Serverless (Lambda, API Gateway, DynamoDB) and Event-driven architectures.

Experience

1. Cloud Consultant

   Infosys

   Oct 2023 — Present · Pune, IN

   My Duties are: ​Contact Flow Design: Design and implement complex call/chat flows in Amazon Connect to optimize customer routing and reduce handle times.​Conversational AI: Build and train Amazon Lex V2 bots. This includes defining Intents, Slots, Utterances, and configuring \"Slot Elicitation\" to create natural conversations.​Serverless Integration: Write and maintain AWS Lambda functions ( Python) to act as the \"fulfillment\" layer—performing data dips into DynamoDB, Salesforce, or external REST APIs to fetch user data.​Poly/SSML Tuning: Configure Text-to-Speech (TTS) using Amazon Polly and SSML tags to ensure proper pronunciation, pauses, and tone in voice interactions.​2. DevOps & Infrastructure as Code (IaC)​Automation: Replace manual contact center configuration with Infrastructure as Code using Terraform or CloudFormation.(e.g, Provisioning Connect instances, phone numbers, and claiming queues via code.CI/CD Implementation: Build and manage CI/CD pipelines (Jenkins/CodePipeline) to automate the deployment of Lambda functions, Lex bot versions, and Contact Flow updates across Dev, QA, and Prod environments.​Version Control: Manage IVR flows and bot logic in Git, ensuring strict versioning and rollback capabilities for the contact center.

Education

• Maharaja Krishnakumarsinhji Bhavnagar University

  Master of Science - MS, Information Technology

• Shree T.K Parekh Arts & Commerce College

  Bachelor of Arts (BA), English Language and Literature/Letters

Skills

• C++
• Html
• Emc Celerra
• Usb
• Microsoft Sql Server
• Visual Basic
• Java
• C
• Javascript
• Sql
• P2v
• Appsense
• Mysql
• App-V
• .net