Ben O Mathuin
Founder | Fractional VP Customer Success | Revenue Architecture & Post-Sale Operating Systems @CustomerLift
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WORK HISTORY
Customer Success Strategist & Advisor | Fractional @Dataships
Board Advisor & Fractional Strategic Input to Founders @Connectd
Founder | Fractional VP Customer Success | Revenue Architecture & Post-Sale Operating Systems @CustomerLift
Customer Success & Go-To-Market | Fractional @EdgeTier
VP of Customer Success | Fractional @Portal
Member @Chief of Staff Network
Executive Member @Pavilion
VP of Customer Success @Bhblasted Società Benefit
VP of Revenue - Customer Success, Sales & GTM @SegmentStream
Head of Account Management @SegmentStream
Global Key Account Director @Marin Software
Account Director - EMEIA @Marin Software
Senior Customer Success Manager - Europe, NA & APAC @Marin Software
Customer Success Manager - EMEA @Marin Software
Customer Success Specialist @Marin Software
Co Founder @BikesOrBicycles.com
Events, Sales & Marketing Executive @NightLife Ireland
Voice Over Artist @Macalla Teo
EDUCATION
Ludwig-Maximilians-Universität München
Erasmus Programme · Business & Sociology
Trinity College Dublin
Bachelor of Arts - BA · Business & Sociology
Trinity College Dublin
Master of Arts - MA
SKILLS
ABOUT BEN O MATHUIN
I help Seed to Scaling SaaS companies fix churn, unlock expansion, and build scalable post-sale revenue engines. At CustomerLift.co, we provide Fractional Customer Success leadership for founders and investors who need to design and operationalise commercial CS systems that drive retention, expansion, and predictability. My background is hands-on. I’ve built and led CS and GTM teams across VC-backed SaaS companies. I know how to navigate the messy middle, where growth masks churn, teams operate in silos, and CS is expected to “just figure it out.” I take a diagnostic-first approach to uncover what’s really happening in your customer journey. Then I design the operating system: playbooks, comp plans, team structure, handoffs, and reporting that align Customer Success with revenue. I don’t just advise. I build alongside you, embed the systems, and help your team scale sustainably. If you’re scaling fast and need to turn Customer Success into a revenue engine, let’s talk.
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