Ben O Mathuin
Engineering Retention & Expansion Systems for Scaling SaaS | Fractional Chief Customer Officer | Revenue Architecture and AI Orchestration
- Role
- Founder | Fractional VP Customer Success | Revenue Architecture & Post-Sale Operating Systems at CustomerLift
- Location
- County Dublin, Ireland, Ireland
- LinkedIn followers
- 3.5K followers
About Ben O Mathuin
I help Seed to Scaling SaaS companies fix churn, unlock expansion, and build scalable post-sale revenue engines. At CustomerLift.co, we provide Fractional Customer Success leadership for founders and investors who need to design and operationalise commercial CS systems that drive retention, expansion, and predictability. My background is hands-on. I’ve built and led CS and GTM teams across VC-backed SaaS companies. I know how to navigate the messy middle, where growth masks churn, teams operate in silos, and CS is expected to “just figure it out.” I take a diagnostic-first approach to uncover what’s really happening in your customer journey. Then I design the operating system: playbooks, comp plans, team structure, handoffs, and reporting that align Customer Success with revenue. I don’t just advise. I build alongside you, embed the systems, and help your team scale sustainably. If you’re scaling fast and need to turn Customer Success into a revenue engine, let’s talk.
Experience
Customer Success Strategist & Advisor | Fractional
Mar 2026 — Present
Board Advisor & Fractional Strategic Input to Founders
Apr 2026 — Present
Founder | Fractional VP Customer Success | Revenue Architecture & Post-Sale Operating Systems
Jan 2025 — Present
Customer Success & Go-To-Market | Fractional
Oct 2025 — Present
VP of Customer Success | Fractional
Oct 2025 — Present
Member
Dec 2025 — Present
Executive Member
Jan 2025 — Present
VP of Customer Success
Apr 2025 — Sep 2025
VP of Revenue - Customer Success, Sales & GTM
Nov 2023 — Jan 2025
Head of Account Management
Oct 2021 — Nov 2023
Global Key Account Director
Jul 2020 — Oct 2021
Account Director - EMEIA
Nov 2019 — Jul 2020
Senior Customer Success Manager - Europe, NA & APAC
Jul 2018 — Nov 2019
Customer Success Manager - EMEA
Feb 2017 — Jul 2018
Customer Success Specialist
May 2016 — Jan 2017
Co Founder
BikesOrBicycles.com
Jul 2014 — Jan 2017
Events, Sales & Marketing Executive
NightLife Ireland
Sep 2012 — Sep 2014
Voice Over Artist
Macalla Teo
Jul 2011 — Dec 2016
Education
Ludwig-Maximilians-Universität München
Erasmus Programme · Business & Sociology
Trinity College Dublin
Bachelor of Arts - BA · Business & Sociology
Trinity College Dublin
Master of Arts - MA
Skills
- P&L Modeling
- P&L Analysis
- P&L Forecasting
- Customer Success Strategy
- Net Revenue Retention
- Post-Sale Revenue Architecture
- Customer Journey Mapping
- Onboarding Strategy
- Customer Experience
- Director Level
- Support Management
- Digital Strategy
- Commercial Development
- Business Relationship Management
- Business Acumen
- Critical Thinking
- Consultative Selling
- Data-Driven Decision Making
- Abstracting
- Venture Capital
- Software
- G2
- Sales Leadership
- Enterprise Software Sales
- Account Directors
- Sales Development
- Cultural Sensitivity
- Compensation Strategies
- Onboarding
- Customer Facing Roles
- Operational Excellence
- Executive Leadership
- Cross-Functional Communication
- Salesforce.com
- Intellectual
- Key Performance Indicators
- Territory Planning
- Saas Sales
- Account Executives
- Sales & Marketing Leadership
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