Omar Reece

About Omar Reece

Accomplished, strategic business-focused Technology Executive with comprehensive experience driving measurable value. Innovative, analytical and creative thinker known for driving change, with unwavering commitment, from strategy definition through implementation. Authentic leader who is able to set challenging and measurable goals, build strong global teams and make substantial improvements in the performance and effectiveness of organizations. Expertise:Operational ExcellenceTechnology Strategy and Execution Program and Portfolio Solution DeliveryLean Process ImprovementApplication Support/HelpdeskGlobal Agile Team DevelopmentIT Service Management/ITILTrusted Advisor

Experience

1. Senior Vice President, Production Support and Reliability Engineering

   U.S. Bank

   Jul 2016 — Present · Minneapolis, MN, US

   I lead a team of 250 team members who are focused on the reliability of our production applications and systems. We provide level 2 application production support, implement proactive support tools and processes, and engineer solutions to automate the recovery of incidents. Our goal is to remove impact from production through the effective delivery of solutions across these 3 capabilities.

Education

• Saint John's University

  BA, English, Spanish

  1989 — 1993

• University of Wisconsin-River Falls

  Masters, Management

  2001 — 2006

Skills

• Itsm
• Executive Management
• Application Development
• IT Service Management
• IT Operations
• Customer Support
• Call Center
• Software Development
• Call Centers
• Process Improvement
• Cross-Functional Team Leadership
• Itil
• Strategy
• Enterprise Social and Collaboration
• Enterprise Software
• Leadership
• Personnel Management
• Program Management
• Business Process
• Management
• Change Management
• Performance Management
• Talent Management
• Human Resources
• Team Building
• Team Leadership
• Operations Management
• Business Process Improvement