Omar Page
Cx Workforce Planning Manager @SimpliSafe
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WORK HISTORY
Cx Workforce Planning Manager @SimpliSafe
Richmond, VA, US
Lead and inspire a high-performing workforce management team, instilling vision and strategic direction. Direct the creation of workforce requirements and operational strategies for SimpliSafe’s omnichannel customer experience operations which include Voice, Digital Chat, and Email. Partner with on-shore, near-shore (Costa Rica), and offshore (Philippines) vendor partners to define strategic requirements to meet SimpliSafe’s service level agreements. Analyze and optimize workforce allocation for better resource management. Guided strategic pivots to adapt to evolving market demands. Envision and implemented forward-thinking strategies to elevate workforce potential. Drive operational excellence, significantly exceeding key service benchmarks.
EDUCATION
University of Phoenix
Bachelor of Science, Business Management
Virginia Tech
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT OMAR PAGE
As a senior workforce management and business planning leader, I bring 20+ years of…
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