Jose Moguel
Support Specialist Engineer
- Role
- Technical Support Specialist at Team Venti - Microsoft Solutions Partner
- Location
- Union City, NJ, US
- LinkedIn followers
- 500 followers
About Jose Moguel
I am a experienced Computer Systems Analyst Consultant who focuses on customer satisfaction and empathizes with users unfamiliar with technology and software programs. I analyze how data processing can be applied to the specific needs of users and also design and implement computer-based processing systems. I am seeking a position with a company that values hardwork, loyality and is committed in providing exceptional customer service.
Experience
Technical Support Specialist
Team Venti - Microsoft Solutions Partner
Feb 2021 — Present · Austin, TX, US
Primary Duties Resolved incidents and requests for final users by providing first line of support by chat, email, or phone. Tracked, recorded, and followed up with each contact in the Service Desk Tool Created elaborate work instructions for the Knowledge Base Coordinated technical resources for incident troubleshooting and resolution. Ensured service level expectations (SLA compliance).
Education
Instituto Tecnológico de Mérida
Electronic Engineer (Completed), Electronic Engineering
2012 — 2017
Florida Institute of Technology
ESL & Emerging Technologies
2016 — 2016
ITPE- Instituto Tecnológico del Petróleo y Energía
Data Science Online Training (60 hours), Data Processing and Data Processing Technology/Technician
Math Faculty UADY
Master's degree, Statistics
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