Omari Omari Mitchell
IT Ops Analyst - Expert @Pacific Gas and Electric Company
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WORK HISTORY
IT Ops Analyst - Expert @Pacific Gas and Electric Company
Oakland, CA, US
Serve as primary liaison between the organization and managed service providers, ensuring alignment with operational and security objectives.• Monitor MSP performance against SLAs and KPIs, conduct regular reviews, and drive service improvements.• Oversee change requests, documentation, and service scope adjustments with attention to compliance.• Act as escalation point for complex incidents; led root cause analyses and implemented preventative measures.• Direct annual disaster recovery exercises for multiple technologies.• Ensure timely OS and application patching, system upgrades, and regulatory compliance.• Collaborate across teams to integrate MSP services with internal systems and processes.• Provide clear communication to stakeholders, including executive leadership, on metrics, risks, and initiatives.• Support security teams in identifying, addressing, and mitigating threats in the MSP-managed environment
EDUCATION
Paul Quinn College
Bachelor's degree, Computer Science
Paul Quinn
Bachelor of Science (B.S.), Computer Science
Golden Gate University
Master of Science (M.S.), Management of Technology
SKILLS
ABOUT OMARI OMARI MITCHELL
As a seasoned professional in the IT industry, the perfect setting will allow me to utilize my expansive knowledge base, while still challenging me on a daily basis. A position that would provide room for growth and future corporate upward mobility would be ideal.
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