Omar Carmical

Experience

1. Senior Operations Program Manager

   Bugcrowd

   Jul 2021 — Present

   Manager of the team to increase enablement of freelance hackers across the platform. Built secondary team to expand reporting metrics and create additional ongoing testing opportunities. Lead the team toward million dollar bug bounty remote and on site events for security researchers and hackers. Annual management of onsite engagement for bug bounty security testing and events during Black Hat and Defcon. Trained leads to promote internal staff career development. Assisted legal team to review community based feedback on NDA development and platform implementation. Negotiated performance metrics for clients and hacker engagements with multiple program designs to promote competition, fairness and hacker community based feedback. Run NPS survey and reporting to Executive team for review. Provided monthly reporting and summary to executive team to prepare for board presentations. Assisted in capacity and million dollar annual budget planning for review and forward looking preparedness based on market changes. Implemented Data and Knowledge transfer from external sources to internal Matching Algorithm with internal data teams. Lead contributor and partner with IT for documentation and reporting transfer to Confluence and Jira for ticket queue reporting. Admin and Owner of Researcher Slack Space for community engagement and management. Lead partner with Hack the Box for security testing and screening of freelancers

Education

• Middlebury College

  Bachelor of Arts (BA), Psychology

  2008 — 2012

• Oakland School for the Arts

  High School Diploma, Dance Major

  2005 — 2008

Skills

• Teamwork
• Statistics
• Microsoft Excel
• Telephone Skills
• Microsoft Office
• Microsoft Word
• Cashiering
• Restaurants
• Inventory
• Food Service
• Customer Service
• Spanish
• Time Management