Omar Padilla

About Omar Padilla

As a customer success professional with over three years of experience in the financial services and SEO industries, I have a passion for helping clients achieve their goals and grow their businesses. I have a strong background in hospitality, event management, personal training, and the US Army, where I gained valuable leadership, communication, and problem-solving skills.Most recently, I worked as a customer success manager and SEO consultant at Conductor, where I supported and advised multiple clients on their SEO strategies, conducted business reviews, and analyzed data using Excel. I also leveraged my bilingual skills in English and Spanish to communicate effectively with diverse audiences and build rapport. I am always eager to learn new skills and technologies, and I have obtained certifications in data analysis and pivot tables in Excel. I am looking for a new opportunity where I can apply my customer success, SEO, and data analysis skills to make a positive impact.

Experience

1. Customer Growth Manager

   Pontemed Ag

   Oct 2025 — Present · New York, NY, US

   Managed all customer success functions, ensuring seamless installation and onboarding of PelviX devices. • Collaborated with customers across the US to maximize their experience and satisfaction. • Drove upsell initiatives by identifying customer needs and aligning them with product offerings. • Developed strong relationships with clients, enhancing customer loyalty and retention.

Education

• University of Central Florida

  Bachelor’s Degree, Marketing Sales Track

  2011 — 2016

Skills

• Sales & Marketing
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Marketing
• Microsoft Office
• Sales
• Leadership
• Marketing Strategy
• Salesforce.com
• Research
• Event Management
• Advertising
• Event Planning
• Project Management
• Management
• Microsoft Word
• Social Networking
• Customer Service
• Online Advertising
• Digital Marketing
• Email Marketing