Omar Isais
Customer service driven manager with a passion for training
- Role
- Multi-site Property Manager at Blvd Residential
- Location
- Mountain View, CA, US
- LinkedIn followers
- 500 followers
About Omar Isais
Previous Bilingual customer service account manager with a degree from Universidad…
Experience
Multi-site Property Manager
May 2023 — Present · Napa, CA, US
Attend Weekly owners meetings and provide updates, go over reports, advise owners on resolutions.Understand of follow property deadlines.Manage Deposit Accounting Procedure on a daily basis.Resolves resident relation issues.Explain ledgers to residents as needed.Perform ledger audits.Serve routine notices to residents.Manage property maintenance and property related projects.Conduct routine record keeping and maintain accurate resident records in the company system.Inspects properties to ensure the highest standards are maintained; evaluates maintenance,grounds, and housekeeping operations in areas of efficiency.Conducts inspection of vacant. Apartments for market-ready condition.Perform leasing duties when assigned, including preleasing.Executes corrective programs for apartment communities.Perform property inspections.Reviews and approves expenditures within specified budgetary guidelines.At times acts as primary liaison between Owner or Owner’s Representative and BFPM.Uses the established communication system to assist with communications between Property Managers, Regional Supervisors, and the Corporate Office.Travel to sister property and ensure same functions are being provided to it.Assist with other tasks assigned.
Skills
- Soft Skills
- Call Centers
- Vendor Management
- Customer Experience
- Contact Centers
- Customer Satisfaction
- Training
- Performance Management
- Employee Training
- Team Leadership
- Human Resources
- Coaching
- Team Management
- Leadership
- Employee Engagement
- Workforce Management
- Customer Service
- Management
- Team Building
- Training Delivery
- Business Process Improvement
- Process Improvement
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