Omar Ihsan

Manager, Customer Success at StarTex Software

Role
Manager of Customer Success at Startex Software
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Omar Ihsan

Experienced SaaS professional, proficient in leading from vision to implementation with experience in product feature prioritization, use cases, wireframes, and user research, • Proven cross-functional leadership and communications skills tested on highly complex billion-dollar EPCI projects and strategic initiatives, • Excellent analytical and problem-solving skills honed through the development of complex software algorithms for the International Space Station and financial models, • Strong business acumen delivering $100 million plus strategic indicatives and projects.

Experience

  1. Manager of Customer Success

    Startex Software

    Oct 2022 — Present · Houston, TX, US

    Onboarding of Standard Support, Rapid Success and Enterprise Customers * Customer value realization * Success of Implementation and Customer Success Teams * Day-to-day operations * Process and procedure improvements

Education

  • Trinity University

    BS, Electrical Engineering

    1995 — 1999

  • University of Houston, C.T. Bauer College of Business

    MBA, Business

    2005 — 2007

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Omar Ihsan — Manager of Customer Success at Startex Software in Houston, TX, US | Unifers