Omar El Terkawy

WORK HISTORY

EDUCATION

ABOUT OMAR EL TERKAWY

Experienced and versatile sales and customer service professional with a proven track record in the German market. Skilled in building strong client relationships, driving SaaS business development, and delivering multilingual support (German & English) across diverse industries, including fintech, e-commerce, HR solutions, and automotive exports. Adept at developing sales pipelines, implementing effective communication strategies, and solving complex challenges to support business growth and customer success. Currently serving as a Sales Manager at Tapline.io, a fast-growing Fintech/SaaS company that provides non-dilutive revenue-based financing to SaaS businesses. I focus on the German-speaking (DACH) market, engaging directly with CEOs and CFOs, leading cold outreach, and driving strategic partnerships that extend runway and accelerate growth. Previous experience includes working as a Technical Associate at IntouchC, where I provided high-quality technical support via email, chat, and phone, specializing in troubleshooting and enhancing user experience. Before that, I served as Sales Manager at HRgarden, driving B2B development and HR strategies, and held multiple roles at Amazon DE, focusing on concession abuse prevention and retail customer service. Demonstrated expertise in SaaS sales, operations management, process improvement (Lean Six Sigma White & Yellow Belt certified), and CRM systems. A dynamic professional committed to excellence in both business growth and customer experience.