Omar Eduardo Garcia
Staff Software Engineer at Q2
- Role
- Staff Software Engineer at Q2
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Omar Eduardo Garcia
Seasoned Technical Lead with over 25 years of experience in the full software development lifecycle. A certified Scrum Master with exceptional analytical and creative skills.
Experience
Staff Software Engineer
Mar 2021 — Present · Austin, TX, US
Led AI-driven innovations by developing and integrating advanced text processing tools, leveraging Retrieval-Augmented Generation (RAG) to enhance the AI\'s knowledge base and capabilities.Led the deployment of these tools in Q2’s Configuration Management System, which serves over 500 internal and external financial users. These AI solutions significantly reduced call center support cases, boosting operational efficiency and user satisfaction.Additionally, oversaw the strategic refactoring of critical project components, transitioning from JavaScript to TypeScript, upgrading Node, and optimizing system performance to ensure stability, testing, and quality assurance across the platform.
Education
Universidad de Guadalajara
Bachelor's degree, Information Technology
2008 — 2012
Centro de Enseñanza Técnica Industrial
Associate's degree, Information Technology
1992 — 1996
ScrumAlliance
Certified Scrum Master
2013 — 2013
Skills
- Sql
- Visio
- Linux
- Xml
- IT Management
- Jquery
- Oracle
- Requirements Analysis
- Web Services
- Software Development
- Scrum
- .net Framework
- C#
- .net
- Microsoft Sql Server
- Unix
- Windows Server
- Business Analysis
- Sharepoint
- Testing
- Software Project Management
- Soa
- Itil
- Erp
- Java
- Iis
- Databases
- Sdlc
- Angularjs
- Unified Modeling Language (Uml)
- Micro Services
- Javascript
- Uml
- Business Intelligence
- Node.js
- Ethical Hacking
- Java Enterprise Edition
- Docker
- Mysql
- Agile Methodologies
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