Omar Chavez
CX & RevOps Exec | Contact Center Strategy | BPO Optimization | P&L Ownership | AI Automation | Revenue & Cost Optimization | KPI-Driven | NPS Growth | Process Improvement | Digital Transformation | Startup Scaling
- Role
- Director of Operations at Swc Group, Lp
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Omar Chavez
I’m a Senior Operations Leader & Consultant with 16+ years transforming contact centers…
Experience
Director of Operations
Feb 2026 — Present
Skills
- Offshoring
- Service Delivery
- Business Analysis
- Business Process Improvement
- Coaching
- Contact Centers
- Account Management
- Change Management
- Analysis
- Customer Experience
- Amazing Selling Machine 7
- Business Strategy
- Performance Improvement
- Six Sigma
- Program Management
- Vendor Management
- Performance Management
- Crm
- Strategy
- Call Centers
- Management
- Team Building
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- Operations Management
- Business Process
- Time Management
- Bpo
- Quality Assurance
- Project Management
- Employee Engagement
- Workforce Management
- Customer Retention
- Sla
- Customer Service
- Training
- Customer Satisfaction
- Call Center Development
- Outsourcing
- Process Improvement
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