Omar al-Sharif
Director of Business & IT Operations | PMP®, ITIL®, Salesforce, MSFT, Gen AI | 2025 Global Recognition Award Winner in Technology
- Role
- Director of Business & IT Operations at Aboutgolf
- Location
- Toledo, OH, US
- LinkedIn followers
- 500 followers
About Omar al-Sharif
13+ years of experience in IT and business operations roles, spanning project management, software development, business development, process improvement, customer Support, system management, and IT infrastructure. I partner with C-Suite and leadership to set goals, KPIs, and optimize operations for productivity, efficiency, and customer satisfaction. Oversee technology solutions and guide projects with PMI methodology. Improve processes and performance across the organization.
Experience
Director of Business & IT Operations
Jun 2023 — Present · Maumee, OH, US
Operations Oversight: Directing business and IT operations.• Strategic Collaboration: Partnering with C-Suite and leadership to set goals, KPIs, OKRs and optimize operations for productivity.• Aligning with all departments to improve and Automate processes.• Reporting & Data Analysis: build reports and dashboards for departments KPIs, Financial models including ARR and ROI, and different performance metrics to help drive decisions.• Overseeing Company’s Technology: Research, Developing, integrate and implementing technology solutions.• Project Management with PMI standards.• Salesforce (CRM): Customizing and enhancing the Salesforce platform to address business needs.• Azure/O365 Administration.• System Administration: Managing a suite of tools including Jira, Azure, O365, SFDC, MuleSoft QuickBooks, NetSuite, Knowbe4, 15Five, gusto, Zoho, Power BI, Shopify, 1password, DocuSign, PandaDoc, Avalara, Melio, Adobe, and more.
Education
University of Jordan
Bachelor Degrees, Computer Science
2009 — 2013
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