Omar al-Gailani
DXC Technology, Splunk Core Certified User,Microsoft 365 Certified Endpoint Administrator Associate , Azure-900,CompTIA Network Security+,CompTIA A+,Real Estate Sales Agent
- Role
- Analyst ll Infrastructure Services at DXC Technology
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Omar al-Gailani
Experienced Information Technology Technician with a demonstrated history of working in…
Experience
Analyst ll Infrastructure Services
Oct 2020 — Present · Houston, TX, US
Setup users accounts, setups VPN and Microsoft 365 accounts.• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.• Instructs customers in the operation and maintenance of systems/equipment.• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.• Acts as a liaison with customers on administrative and technical matters for assigned projects.• Performs analysis and prepares reports on system problem trends and issues.
Education
Al-Mansour University College
Bachelor of Applied Science - BASc, Computer Science
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