Omar Ahmed

Head of Service Management @Skanska

Watford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Head of Service Management @Skanska

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SKILLS

Service DeliverySolution ArchitectureData MigrationInformation TechnologyService ImprovementIT Service ManagementChange ManagementConfiguration ManagementResource ManagementSlaIncident ManagementIT ManagementService TransitionBusiness ProcessStakeholder ManagementIT StrategyIT TransformationBusiness ServicesPmoProblem ManagementRelease ManagementProject DeliveryOutsourcingGovernanceService ManagementService DeskItilProject Portfolio ManagementPrince2ManagementIT Operations

ABOUT OMAR AHMED

Accomplished ITIL accredited Service Management, Technology and Operations leader with extensive knowledge and experience of all ITIL Service Management disciplines and Operations, to deliver service excellence, enterprise level IT transformations across complex, multi-vendor environments in Global and UK organisations.A strong service management advocate who believes in the evolution and integration of all current and upcoming practices to deliver the best possible outcome including: AI & Automations, Agile, DevOps etc. with transformation leadership.A strategic and collaborative mindset to lead successful IT teams, engaging with key business stakeholders, senior executives, vendors & 3rd parties to deliver quality teams, services and solutions.Extensive experience of Project Management and Portfolio Project Management Office practices including: building cross functional PMO function, roadmap planning, delivery analysis, service and product transitioning, portfolio delivery and release procedures/practices, stakeholder management and reporting, Director level engagement and SteerCo management.

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Omar Ahmed — Head of Service Management at Skanska in Watford, GB | Unifers