Omar A.
Strategic Customer Success Manager @inforcer
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WORK HISTORY
Strategic Customer Success Manager @inforcer
Tampa, FL, US
Strategic Customer Success Manager at Inforcer, driven to help MSPs unlock the full value of Microsoft 365 licensing. I support service providers in delivering secure, scalable M365 environments—transforming everyday support into strategic success.
EDUCATION
University of Florida
Chemical Engineering
University of South Florida
Bachelor of Science (B.S.), Marketing
SKILLS
ABOUT OMAR A.
I’m a growth-minded channel strategist with over 12 years at ConnectWise, where I progressed from technical support to leading partner enablement strategy across global sales teams. My experience spans EMEA and North America, touching every major phase of the partner lifecycle — onboarding, enablement, expansion, and retention.In my most recent role, I led our Partner Program Office\'s enablement strategy, designing go-to-market frameworks and incentive models that aligned partner growth goals with internal revenue priorities. I built a business growth plan adopted across our partner-facing teams, oversaw delivery of marketing development funds (MDF), and helped affiliates succeed through structured rebate programs. Before that, I led cybersecurity solution strategy across regional sales teams, achieving a 37% ARR increase in year one and a 191% surge in new sales bookings.My background includes-Strategic account leadership across EMEA and the U.S-Channel sales development and territory expansion-Partner GTM enablement, onboarding, and retention-Sales coaching, program design, and cross-functional leadership-Operationalizing incentive and rebate programs tied to business outcomesWhat drives me is the opportunity to build repeatable growth systems — for partners, for teams, and for organizations scaling in fast-moving markets.Let’s connect if you’re focused on partner-led growth, strategic GTM execution, or enabling high-performing revenue teams.
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