Omair Alam
Senior Business Analyst | Active Public Trust Clearance | Agile Expert in Bridging Business & Tech Teams, Driving High-Quality Solutions through Collaboration, Feature Prioritization, & Scrum Leadership.
- Role
- Business Systems Analyst at Social Security Administration
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Omair Alam
As a technology professional and business systems analyst with over 8 years of…
Experience
Business Systems Analyst
Social Security Administration
Jan 2023 — Present · Woodlawn, MD, US
Improved Upload Documents app efficiency by 15% by gathering and documenting stakeholder requirements using Digital.ai.• Cut field office visits by 10% for SSA beneficiaries (73M beneficiaries) by designing wireframes and process flows for the Adobe Online Forms app.• Boosted defect detection by 20% by helping QA teams develop test plans and validate Appeals and Appointed Representative Processing Services (AARPS) Portal requirements.• Raised AARPS user satisfaction by 10% by supporting UAT, gathering feedback, and ensuring features met business requirements.• Continuously assess Power BI and Tableau dashboards to update reporting requirements based on evolving stakeholder needs and project KPIs.• Partner with product management, legal, and compliance teams to produce federally required documentation and OMB Clearance Packages for the SSA Mobile Wage Reporting (SSAMWR) mobile application monthly feature releases, supporting secure and compliant feature deployment.• Lead weekly Scrum ceremonies (Sprint standups, backlog refinements, reviews) to drive team communication, resolve blockers, and ensure accountability.• Successfully initiated the submission of multiple (ATO) documents for various projects, including MySSA and the (IVR) applications,(SAM), ensuring that SSA projects/applications comply with the Federal Information Security Modernization Act (FISMA) by analyzing the implementation of National Institute of Standards and Technology (NIST) defined security controls.• Collaborate with ISSOs, ISSEs, and DCA representatives, as well as cross-functional project teams (developers, testers, project managers), to update system security documentation and control implementations in Xacta 360 in accordance with the Risk Management Framework (RMF), FISMA requirements, and NIST 800-53 security controls for projects including Customer Engagement Tools (CET) and Visitor Intake Process Re-write (VIPr).
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