Omar Madkour
Front Office Manager | Hilton Hotels & Resorts | High-Volume Operations & Guest Experience | New York City
- Role
- Front Office Manager at Hilton
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Omar Madkour
Front Office Manager with progressive Hilton experience across high-volume urban hotels in the New York metropolitan area. Currently leading front office operations at Millennium Hilton UN Plaza, supporting unionized teams across Front Desk, Front Services, PBX, and Reservations.Experienced in service recovery, VIP and diplomatic guest handling, and cross-department coordination within fast-paced, complex operating environments. Known for balancing operational efficiency with personalized guest service while supporting team performance and brand standards.
Experience
Front Office Manager
Apr 2025 — Present
Front Office Manager supporting daily operations for a 439-room, unionized, high-rise hotel adjacent to the United Nations Headquarters. Responsible for front office execution across Front Desk, Front Services, PBX, and Reservations within a high-volume, security-sensitive environment.
Education
Baruch College
Bachelor's Degree, Operations Management and Supervision
Kingsborough Community College
Associate of Science - AS, Business Administration, Management and Operations
2019 — 2021
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