Om Srivastava

Software Engineering Trainee @Leader Investment Group - LIG

IN

Software Developer | Agentic AI & Real-Time Voice Systems1. Architecting a multi-tenant agent management platform that enables businesses to orchestrate and scale customer service chatbots across 5+ communication channels from a single dashboard. Integrated FreeSWITCH with the OpenAI Realtime API to build high-performance voice-calling capabilities, allowing autonomous agents to conduct natural, low-latency verbal conversations.3. Engineered a custom workflow builder (n8n-style UI and backend) that enables non-technical users to design autonomous multi-step tasks and automation flows, significantly reducing manual setup time. Designing and scaling production-grade AI agents that utilize autonomous planning, tool calling, and multi-step task execution to solve complex customer service queries. Implementing Retrieval-Augmented Generation (RAG) and vector database integrations to ground AI responses in domain-specific data, effectively reducing hallucinations and improving response accuracy. Developing low-latency, observable APIs using FastAPI and Node.js, ensuring high reliability and performance for real-time agentic services.