Om Sharma
Transformation, Automation & Data Lead @ JPMorgan Chase & Co | Digital Transformation
- Role
- Transformation, Automation & Data Lead at JPMorganChase
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Om Sharma
Accomplished in providing vision and inspiration by leading from the front to produce strategic plans that build customer experience.Versatile track record in improving business operations through Process Reengineering, Automation, AI/ML, RPA, Analytics, Operations Excellence, and Training for industries Banking & Finance, Healthcare RCM, Travel, Telecom, Technical Support, Energy & Utility, and Software development in BPO/KPO /ITeS space. Proven leadership skills in partnering closely with all functional leaders to understand business objectives, execute strategies, design digital transformations and steer improvement projects.Certified Master Black Belt with hands-on experience in Operational Excellence and solution design for automation. Key expertise in Lean Six Sigma, TQM, ISO 9k & 14K, COPC and CMM; proficiency in analyzing information quickly & using it to make robust decisions; generating revenues to bring valuable profit and setting priorities for improvement actions, and establishing a culture of excellence.Empathetic leader, nurtured teams, fostered cooperative and collaborative working relations with cross-functional teams, built capabilities of large teams, training need identification processes and training on Lean Six Sigma.
Experience
Transformation, Automation & Data Lead
Mar 2022 — Present · Mumbai, IN
Education
Maharshi Dayanand University
BSc, Computer Science
Kendriya Vidyalaya, Jalipa cantt, Barmer
10th Std, standard
1989 — 1990
Department of Business Administration, University of Lucknow
MTQM, Total Quality Management
WQC UK
PGDQM, Six Sigma & QM
1999 — 2000
Harvard Business School
Harvard Management Series Program
2008 — 2009
Alliance University
Doctor of Philosophy - PhD, Information Systems and Operation
Skills
- Program Management
- Operational Excellence
- Leadership
- Quality Assurance
- Bpo
- Call Centers
- Operations Management
- Contact Centers
- Six Sigma
- Performance Management
- Management
- Business Process Outsourcing (Bpo)
- People-Oriented
- Process Excellence
- Iso
- Business Process Improvement
- Tqm
- Training
- Business Process
- Training Programs
- Strategy
- Process Improvement
- Quality Management
- People Management
- Vendor Management
- Transition Management
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