Om Gurav
Aspiring Data Analyst | SQL, Power BI, Python, Excel | Oracle SQL in Banking Domain | Application Support Engineer | Transitioning to Data Analytic
- Role
- Application Support Engineer at Teamlease Digital
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Om Gurav
Currently working as an Application Support Engineer at Team Lease Digital (Client: Accenture), where I optimize SQL queries and troubleshoot critical applications.With 1+ year of SQL experience and proficiency in Python, Power BI, DAX, and Excel, I have worked on data analytics projects involving customer segmentation, sales analysis, and BI reporting.I am actively seeking a Data Analyst role to apply my skills in a data-driven environment. Let’s connect! Email: o••••••@gmail.com
Experience
Application Support Engineer
Nov 2024 — Present · Mumbai, IN
Company : TeamLease Digital Private Limited (Deployed to Accenture Solutions Pvt Ltd)Role Summary:Working as an L1 and L2 Application/Production Support Engineer for core banking applications including ATM, BNA, and GLSecure (UPI & IMPS). Responsible for ensuring application stability, resolving incidents within SLA, writing SQL queries for data retrieval and analysis, and supporting change and release activities.Key Responsibilities:Monitor and support mission-critical banking applications (ATM, BNA, UPI, IMPS) in a production environment.Perform incident, change, and problem management as per ITIL processes.Use Unidesk for ticket monitoring and resolution, ensuring SLA adherence.Execute and troubleshoot application schedulers and services; provide RCA and resolutions.Run SQL queries on Oracle DB and SQL Server for ticket resolution and health checks.Conduct daily health checks and performance monitoring of applications and backend services.Coordinate with DB teams and escalate critical issues impacting system performance.Provide support during Disaster Recovery (DR) activities, sanity checks, and failover testing.Use tools like Putty, Arcos Server Management, IIS, and SQL Developer for server/application access and debugging.Support client teams over calls, emails, and chats, ensuring clear communication and resolution updates.Assist in change request deployments and log analysis during incident handling.Technologies & Tools:Databases: Oracle (SQL Developer), SQL Server, MySQLLanguages: SQL, Python, Java (basic)OS: Windows servers, Unix servers Tools: Unidesk, Arcos, Putty, Power BI, Excel, IISKey Achievements:Successfully handled critical incidents and DR drills with zero escalations.Developed strong domain knowledge in banking operations and payment systems (UPI, IMPS).Actively contributed to process improvements in ticket triage and RCA reporting.
Education
Pillai College of Arts,Commerce and Science
Bachelor's degree
2021 — 2024
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.