Om Barlinge

About Om Barlinge

Senior banking executive with 27+ years of leadership across consumer banking, enterprise risk, and regulatory remediation. Most recently served as Managing Director and Head of Operational Risk for Citi’s U.S. Personal Banking franchise, representing ~25% of firm revenue across cards, retail banking, mortgages, and payments. During the last year, focused on modernizing risk governance through data, analytics, and GenAI—leading the design of consumer bank GenAI governance and delivering production-grade automation that materially reduced manual effort and improved consistency of risk assessments.Recognized as a trusted, regulator-facing second-line leader with a consistent track record of executing under heightened supervisory scrutiny, including OCC and Federal Reserve consent orders. Known for building and scaling independent risk oversight functions, delivering credible challenge to first-line businesses, and translating supervisory expectations into sustained risk reduction—not just project completion.Deep experience across all three lines of defense, including audit, compliance, and operational risk, enabling a holistic view of risk appetite, control effectiveness, and capital-relevant risk outcomes. Regularly partner with senior management to enable growth while operating within risk appetite.Areas of focus include: Enterprise Risk Management, Operational & Non-Financial Risk, Consent Order Execution, Risk Appetite & Scenario Analysis, Third-Party & Technology Risk, and Board & Regulator Engagement.

Experience

1. Managing Director

   Citi

   Oct 2017 — Present · NY, US

   Executive owner of second-line Operational Risk oversight for Citi’s U.S. Personal Banking franchise (~25% of firm revenue), covering cards, retail banking, mortgages, payments, and retail distribution.Designed and implemented GenAI governance for the consumer bank; delivered a production-grade automation of Risk Appetite Assessments, reducing manual effort by 70%+ and establishing a scalable enterprise model.Provide independent risk challenge to major strategic initiatives and new products across AML, fraud, consumer protection, third-party, cyber, and data risk—informing senior management go/no-go decisions.Led consumer bank execution of Risk & Control remediation under OCC and Federal Reserve consent orders, defining risk-reduction milestones aligned to supervisory expectations and restoring sustained examiner confidence.Partner closely with the U.S. Retail Bank CEO and senior leadership to provide a holistic, forward-looking view of the operational risk profile across a 650-branch network, payments platforms, and global ATM operations.

Education

• SMU Cox School of Business

  MBA, Corporate Finance

  2002 — 2003

• Birla Institute of Technology and Science, Pilani

  BE, Mechanical Engineering

  1991 — 1995