Om A Singh Chauhan

Experience

1. Dgm

   airtel

   Jan 2001 — Present

   Bharti Airtel, MPCG India Dy. General Manager – Business Excellence· At present working as Head Business Excellence Department as an Executive Committee member. The work entails Standardizing all business Processes (Bhartiyam / non Bhartiyam), Best Practice Replication and Knowledge Management Activity controlling the Circle Sigma Scores, Conducting White, Yellow and Green Belt Training and ensuring the Six sigma Culture is percolated in the organization by undertaking Critical Projects. Conducting and Dissemination of all Customer (CSMM, ARC Audits ITP and TOMA), Employee Engagement (Gallup) and Vendor related satisfaction Scores.·Joined as Senior Manager Key Accounts in January 2001 was also responsible for handling the PCO and SME segment for Indore Region.(Jan 2001 – May 2002)· Headed The Response Center (June 2002 – Dec 2003)· Moved To Quality and KM. Completed Two Black Belt Projects (Nominated for the Presidents award) and mentored two Green Belt projects (Jan 2003 – Sept 2003)

Education

• Wadia College, Pune

  Bachelor of Commerce (B.Com.)

  1986 — 1989

• The Daly College, Indore

  Schooling

  1974 — 1986

Skills

• Business Analysis
• Call Center
• Employee Engagement
• Team Management
• Operations Management
• Customer Lifecycle Management
• Business Development
• Gsm
• Market Planning
• Postpaid
• Tl9000
• Channel Sales
• Business Process
• Distributed Team Management
• Mis
• Six Sigma
• Black Belt
• Vas