Olvein Diaz

Experience

1. Patient Specialist

   NYU Langone Health

   Jun 2017 — Present · New York, NY, US

   Performs all the functions of a Patient Relations Representative; Works independently to manage complaint cases from initial contact, through appropriate documentation, investigation, resolution, and response to the patient or family member, within the established standards and policies, including referrals to and from Risk Management; Follows up on referrals from administration, leadership, medical staff, and volunteer patient representatives regarding the patients of care or services; Investigates and facilitates resolution of quality of care concerns/complaints/grievances for all patients and families/visitors by engaging with their healthcare providers; Works collaboratively with the healthcare team in clarifying issues, and promoting prompt and caring resolution of patient/family concerns; Refers patients, families and visitors to appropriate services and resources, and responds personally with innovative solutions when other alternatives are not available; Organizes and facilitates patient/family care conference in collaboration with appropriate physicians, leaders and/or staff members; Educates patients and patient families about the rights of patients in accordance with Federal, State and Regulatory agencies; Educates hospital staff about perceptions and concerns expressed by patients; Identifies the needs of the patient population served and modifies and delivers care that is specific to Acts as a resource to all hospital staff, medical staff and vendors and assists in identifying improvement opportunities that can be used to increase satisfaction and decrease dissatisfaction with the customer (both external and internal) and build trust within the organization.

Education

• Saint John's University

  Bachelor's degree

  2004 — 2009

Skills

• Creative Problem Solving
• Social Media Blogging
• Community Outreach
• Customer Satisfaction
• Management
• Twitter
• Instagram
• Social Networking
• Blogging
• Linkedin
• Coordinating Events
• Bilingual Communications
• Powerpoint
• Salesforce.com
• Windows
• Microsoft Excel
• Event Planning
• Project Management
• Pc
• Social Marketing
• Social Media
• Bilingual-English/Spanish
• Customer Service
• Events Coordination
• Facebook Marketing
• Microsoft Word
• Facebook
• Social Skills
• Microsoft Office
• Events
• Customer Retention
• Public Speaking
• Problem Solving
• Communication Skills
• Team Management
• Social Media Marketing
• Impromptu Speaking
• Creative Writing
• Marketing Communications
• Sports Writing