Oluwatoyin Aguele

Customer Support Associate @ZOE

GB

Effectively manage high volumes of sensitive and complex customer complaints, both written and verbal. By demonstrating strong ownership, building trust, and showing empathy, successfully resolve most complaints without escalation, fostering customer confidence and satisfaction- Collaborate closely with the team to analyze daily customer feedback, identify usability challenges, and propose actionable recommendations for app improvements, driving enhanced user experiences- Initiate and develop personalized 1-on-1 customer relationships, acting as a dedicated point of contact throughout the customer journey. This proactive approach significantly improves customer satisfaction, strengthens rapport, and ensures seamless, timely support- Consistently exceed key performance metrics, achieving customer feedback response times up to three times faster and doubling customer satisfaction ratings compared to targets- Expertly troubleshoot and resolve complex technical issues, including app malfunctions maintaining a high standard of service delivery.

Babcock University, Ilishan-Remo, Nigeria

Bachelor's degree, Business

Bournemouth University

Master's degree

Ahmadu Bello University

Master of Business Administration - MBA