Oluwatosin Olateju
Sr ServiceNow Business Analyst, Product Owner @ Discount Tire | Credentials: CIS ITSM | CIS HRSD | CSA | IIBA ECBA | IIBA CCBA
- Role
- Sr Servicenow Business Analyst at PNC
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Oluwatosin Olateju
A results-oriented IT professional with expertise in leveraging the ServiceNow platform…
Experience
Sr Servicenow Business Analyst
Apr 2025 — Present
Facilitate UAT sessions with stakeholders to validate new functionalities before deployment.• Served as the liaison between end users, process owners, and the ServiceNow development team during the company-wide ITSM rollout.• Led workshops with business units to identify requirements for new dashboards, resulting in the creation of real-time operational views for team leads.• Defined and maintained detailed user stories and acceptance criteria for each sprint, ensuring smooth Agile ceremonies and sprint deliverables.• Reviewed and tested role-based access controls to ensure closed requests and incident tasks were read-only or restricted where appropriate.
Education
Tai Solarin University of Education
Bachelor's Degree
Ivy Tech Community College
Certificate
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