Seyi Ogunjobi
Client Technical Support @Hood Packaging Corporation
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WORK HISTORY
Client Technical Support @Hood Packaging Corporation
Calgary, AB, CA
Diagnosed & resolved complex hardware, software, and network-related issues, reducing client downtime by 30% through efficient troubleshooting techniques.Handled an average of 50+ support tickets weekly, ensuring timely resolution within SLA guidelines and enhancing overall service efficiency.Implemented system performance enhancements that boosted operational efficiency and reduced recurring issues by 40%.Collaborated with cross-functional IT teams and third-party vendors to escalate and resolve critical client issues, ensuring minimal service disruptions.Led a company-wide hardware upgrade project, receiving recognition for outstanding leadership and project management.Streamlined on-boarding processes for new clients by ensuring seamless system configurations, reducing setup times by 20%.Recognized for excellent customer service, consistently exceeding performance KPIs and enhancing IT support reputation within the company.Successfully leveraged Citrix and Team-viewer to troubleshoot and resolve remote user issues, consistently achieving high levels of customer satisfaction.Reduced access-related incidents by 20% through enhanced Active Directory group policies, stringent configurations, and regular audits.Employed ServiceNow’s CMDB to oversee and maintain asset configurations, ensuring minimal disruption to business operations.
EDUCATION
Kharkiv National University of Radioelectronics
Master's degree
Kharkiv National University of Radioelectronics
Bachelor's degree
Moshood Abiola Polytechnic
Higher National Diploma
ABOUT SEYI OGUNJOBI
Innovative and results-driven IT Professional with a global perspective, seamlessly blending technical expertise with strategic leadership. Acknowledged for swiftly resolving complex challenges, from system crashes to security breaches, consistently exceeding user expectations. I take pride in achieving a remarkable 4.9/5.0 user satisfaction rating, 14% above the industry average, by diligently logging and monitoring tickets for rapid, high-quality issue resolution. With a global perspective cultivated through experiences in Canada, Nigeria, and Ukraine, I bring a diverse skill set encompassing desktop support, server management, and adept collaboration with cross-functional teams. Looking forward, I am eager to contribute my expertise to innovative projects and dynamic teams, leveraging my technical understanding and leadership prowess to drive transformative solutions in the ever-evolving landscape of IT. Let\'s connect and explore the possibilities for mutual growth and success.
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