Olufunmilayo Ajala
Mentor @Mentors Cx
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WORK HISTORY
Mentor @Mentors Cx
As a Mentor at Mentors CX, I provide guidance and support to emerging and experienced customer support leaders across the globe. With a strong passion for people development, I bring my real-world experience as a Customer Support Operations leader to help others grow, lead effectively, and build scalable support systems.I currently oversee a team of 12 managers, 30 team leads, and 300+ agents. My proudest achievement is seeing people rise under my mentorship — all of my managers started as team leads, and three have since grown into senior leadership roles. For me, leadership is about helping others become the best version of themselves, and that\'s the spirit I bring to every mentoring relationship.Areas of Expertise: Building a TeamHelping leaders build best-in-class support teams from the ground up — with a focus on structure, culture, and performance. Remote WorkAdvising on how to effectively manage remote support teams and deliver excellent client outcomes in distributed environments. Customer Service and SupportGuiding businesses through setting up or optimizing their customer support operations to drive satisfaction and scale.
EDUCATION
Quantic School of Business and Technology
Executive MBA
University of Lagos
Bachelor of Science (B.Sc), Applied Physics
ABOUT OLUFUNMILAYO AJALA
I am an operations and support professional with extensive experience in startup environment. In the last 6 years’ I have focused on building and leading motivated, highly performing remote customer support teams. My team members enjoy working with me because I am resourceful, collaborative, and passionate about helping people. I am also Intentional about building and keeping relationships. I love ideation and I am constantly looking for ways to do things better. I live in the details and so making data-driven decisions is a second nature for me. I am not afraid to do hard things and as a leader I encourage my teams to take up new challenges. My daily team mantra is – “just because its hard doesn’t mean it’s impossible”. With my years of experience, I have developed excellent communication and project management skills. When I am not supporting my team and developing strategies to provide best - in - class customer support, I am teaching financial literacy to mothers and young women in Africa.
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