Oluseyi Ogunlana
Customer Care Advocate Ii @Sedgwick
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WORK HISTORY
Customer Care Advocate Ii @Sedgwick
Indianapolis, IN, US
Acting as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes-Educating and informing the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status-Educating claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner-Entering verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system-Assigning new claims to the appropriate claims handler-Directing customer calls to the appropriate contact at multiple locations or escalates to Service Center
EDUCATION
Indiana University Southeast
INTERDISCIPLINARY STUDIES, DIGITAL MEDIA
UNIVERSITY OF ADO-EKITI
ENGLISH & LITERARY STUDIES, COMMUNICATIONS
Noble Work Foundation
Scientific and Medical Editing, Medical Writing & Editing
ADVERTISING PRACTITIONERS' COUNCIL OF NIGERIA
ADVERTISING, ADVERTISING---COPYWRITING
Indiana University Southeast
Graduate Certificate, Digital Communication and Media/Multimedia
ABOUT OLUSEYI OGUNLANA
Dedicated and results-oriented Customer Service Professional with 7 years of experience in providing exceptional service to a diverse clientele. Proven ability to handle challenging situations with a positive attitude and effective problem-solving skills. Seeking an opportunity to contribute my expertise in delivering excellent customer experiences.
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