Olusegun Oni
Sr Business and Change Analyst @General Motors
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WORK HISTORY
Sr Business and Change Analyst @General Motors
Project- A leading financial stakeholder, envisioned transformative improvements in its operations through the development of a Single Login CRM. This initiative addresses critical challenges related to customer data management, case handling, and communication efficiency. The project aimed to consolidate disparate CRM platforms, streamline processes, and enhance customer interactions. Key features include dynamic customer forms, centralized case systems, automated email responses, lead and inquiry management, standardized case status classification, cost-effective single-login CRM usage, and advanced web form functionalities. The successful implementation of this project promises to elevate the stakeholder’s operational efficiency, customer service, and overall business performance.Key Contributions:•Developed and implemented change management strategies to align with organizational goals for developing and adopting Single-Login CRM Solutions.•Collaborated with cross-functional teams to identify business requirements.•Evaluated technology solutions to ensure alignment with business objectives and scalability.•Utilized Single-Login functionalities such as Email-to-case and web-to-case to create a community for case management.•Provided expertise in Single-Login functionalities to support change management initiatives.•Implemented Agile, Scrum, Waterfall, and Test-driven development methodologies to ensure successful change implementation.•Created test scenarios on Sandbox and production environments and migrated data to deployment upon successful testing.•Guided teams in utilizing Scrum artifacts, including user stories, automated testing, and backlog refinement, to drive efficient and effective development cycles.•Fostered open communication and collaboration within teams, facilitating problem-solving and conflict resolution to overcome obstacles and meet project objectives.•Championed Agile values and principles, advocating for continuous improvement.
EDUCATION
Obafemi Awolowo University
Bachelor of Arts - BA
University of Lagos
Master's degree
ABOUT OLUSEGUN ONI
Results-driven Scrum Master & PROSCI-Certified Organizational Change Manager with 9+…
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