Olumide Oyeyipo
Lead, Corporate IT Administrator (Emea) @NinjaOne
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WORK HISTORY
Lead, Corporate IT Administrator (Emea) @NinjaOne
Berlin, DE
Led incident management across EMEA, handling 250+ tickets/month and improving prioritization workflows to ensure timely service restoration.Managed endpoint security and configuration across devices, ensuring compliance, patching, and policy enforcement.Engaged with stakeholders and leadership to align IT service delivery with business objectives and communicate operational performance.Identified process gaps and implemented improvements that enhanced operational efficiency and reduced recurring incidents.Implemented IAM workflows, reducing manual effort and enabling the team to focus on higher-value operational and project work.Managed and delivered IT initiatives within defined timelines, ensuring alignment with business priorities and operational needs.Provided technical leadership and guidance to the team, improving problem resolution and overall service quality.Assessed user requirements and delivered tailored IT solutions to improve user experience and productivity.IMACD Experience: Perform installation, move, add, change, and delete tasks for IT resources. Oversaw endpoint security and configuration across X devices, ensuring compliance and reducing security risksMonitored and enforced SLA/SLO compliance, improving service reliability and maintaining 95%+ SLA adherence.Reduced incident resolution time by 15% through process optimization and improved prioritization.Led continuous improvement initiatives to optimize IT service processes and increase operational efficiency.Acted as a key liaison between cross-functional teams, supporting multiple departments across EMEA and aligning IT initiatives with business goals.Delivered user training and enablement programs to improve adoption of IT tools and reduce support demand.
EDUCATION
Hochschule für Angewandte Wissenschaften (HAW Kiel)
Master's degree, Information Engineering
University of Ilorin, Nigeria
BSc, Computer Science
Kwara State Polytechnic
Ordinary National Diploma (OND), Computer Science
SKILLS
ABOUT OLUMIDE OYEYIPO
IT Service & Operations Leader with experience driving service delivery, process optimization, and stakeholder engagement across EMEA. Proven track record in improving SLA performance, implementing IAM workflows, and aligning IT operations with business objectives. Strong background in ITIL-based service management, endpoint security, and continuous improvement.
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