Olukemi Oyelami
Payment Services Officer @Service Canada
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WORK HISTORY
Payment Services Officer @Service Canada
CA
Assess and process Employment Insurance (EI) benefit claims in accordance with federal legislation and policy. • Analyze complex client files to determine eligibility and entitlement, applying sound judgment and critical thinking.• Conduct fact-finding interviews with clients to obtain, verify, and clarify required information. • Clearly explain benefit programs, decisions, rights, and responsibilities to clients through phone and written correspondence.• Manage high volumes of calls and caseloads while consistently meeting service standards and quality targets.• Resolve client concerns and escalations professionally, ensuring fair application of legislation and high customer satisfaction. • Collaborate with team members and supervisors to support workflow efficiency and consistent decision-making.
EDUCATION
Obafemi Awolowo University
Master's degree, Computer Science
Assam Don Bosco University, Guwahati
MBA, Technology Management
College of the North Atlantic
Postgraduate Diploma, Data Analytics
Ladoke Akintola University of Technology
Bachelor's degree, Computer Engineering
SKILLS
ABOUT OLUKEMI OYELAMI
Dynamic and goal-driven specialist with 8+ years of comprehensive experience in softwareapplication project development and management, database management, technology management, data analysis, marketing and sales support, customer service and technical support.I am adept at collaborating with cross-functional teams to ensure successful project deployments. Excellent communicator who works closely with customer teams to optimize project deployments in customer environments. Proven track record of delivering successful projects and providing excellent client support.With an MBA in Technology Management, an M.Sc. in Computer Science, and a B.Tech (Hons.) in Computer Engineering, I have a solid foundation in technical skills, including ETL, SQL, Excel, HTML/CSS, and Python.As a Technical Project Specialist in the Application Development Unit at Nigerian Communications Satellite Limited, I have demonstrated strong project management skills, worked closely with clients to establish requirements and delivered detailed proposals. I am also skilled in designing website layouts and user interfaces, creating database schemas, and integrating data from various back-end services and databases. I have an extensive experience in deploying applications in Microsoft Azure, ensuring optimal security of both the application and the database.My expertise in emerging technologies was honed during my tenure as a Technical Support Specialist at Nigerian Communications Satellite Limited, where I researched new and emerging technologies for the organization, assisted with database designs and development, and performed technical presentations and exhibitions of the organization\'s products and service.I am a detail-oriented professional with strong communication and interpersonal skills, who excels at problem-solving and working in a team. I have participated in projects such as NPSCS, DEVCIS, SAACS, and iDecide®- E-voting System, and have published works in topics such as ad-hoc on-demand vector protocol and software development models. In my free time, I enjoy reading and creative thinking.
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