Olufemi Awoleye

Business Analyst @Tritek Consulting Limited

GB

Worked on a CRM solution for the administration of an organization to manage its day-to-day operation in order to significantly eradicate the existing manual processes and fine-tune its business by building a responsive system, current with the latest features in the market, seamless interface and interaction with users.Key Achievements:• Reduced Turnaround Time by 50%; collaborated with other teams, establishing accountability of information, streamlining communication process, and reducing lags whilst ensuring timely project delivery.• Implementing and designing quality tools to enhance customer experience, satisfaction and retention.• Completed project in 4 months in an industry that averages 11 months to completion; Client reported 52% reduction in processing time