Goodness Aguzue
- Role
- Consumer Care Support Representative at Harte Hanks
- Location
- Aurora, IL, US
- LinkedIn followers
- 500 followers
About Goodness Aguzue
As a financial services and analytics professional, I have been privileged to have built…
Experience
Consumer Care Support Representative
Mar 2024 — Present · Aurora, IL, US
Delivered empathetic and patient customer service for a high-profile client account, acting as the frontline liaison between clients and internal teams-Documented and analyzed customer inquiries and resolutions, contributing to improved service delivery-Implemented process improvements that enhanced resolution efficiency by 10%-Regularly communicated with management and escalated critical issues, ensuring timely resolution and client satisfaction-Coordinated with cross-functional teams to meet client expectations and support key operational goals.
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