Olubukola Abiona
Application Support Analyst @Trapeze Group
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WORK HISTORY
Application Support Analyst @Trapeze Group
CA
Troubleshoot and resolve customer application issues in database, system configurations, and product functionality.• Liaise between Product Development, Infrastructure & Application Support teams using Azure DevOps to create support cases.• Provide third party vendor support to identify integration issues and install necessary upgrades/updates/patches/releases.• Prioritize and close client issues in a timely manner, escalating when necessary.• Provide remote support after hours in an on-call rotation.
EDUCATION
University of New Brunswick
Certificate, Full Stack Web Development Bootcamp
University of Lagos
Bachelor of Science (BSc), Civil Engineering
Anglia Ruskin University, Cambridge, UK
Postgraduate Certificate, Information Systems
SKILLS
ABOUT OLUBUKOLA ABIONA
At Trapeze Group, the satisfaction and success of our customers are paramount. My role as Application Support Analyst is instrumental in delivering top-tier customer service and resolving intricate technical issues. With expertise in Microsoft SQL Server, Oracle, a certification in ITIL, and knowledge of Javascript, I ensure that application performance is optimized, directly contributing to enhanced user experiences.Previously, as a Senior Technical Support Analyst at Genesys, my duty was to serve as the initial contact for customers, effectively managing escalations and collaborating with cross-functional teams for issue resolution. This experience fortified my problem-solving skills and honed my ability to communicate complex technical solutions to non-technical stakeholders, always with the goal of fostering strong customer relationships and improving product quality.
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