Olu Alabi

Salesforce Business Analyst Salesforce Administrator Salesforce Consultant @Manifest & Company Inc. Salesforce Consulting Partner

CA

PROJECT: SALESFORCE TO A THIRD – PARTY APPLICATION INTEGRATION Responsibilities:• Conducted in-depth consultations with stakeholders to understand and document business requirements for the Salesforce to third–party application integration project.• Managed project timelines, milestones, and deliverables to ensure timely completion of the integration project.• Coordinated with the technical teams to design and implement customized solutions using Apex, Visualforce, Webhooks, and LWC solutions aligning Shopify functionalities with Salesforce, ensuring seamless data synchronization and workflow alignment, creating mapping strategies and integration workflows to achieve optimal system compatibility.• Designed and executed robust testing plans to verify the reliability and functionality of the integrated systems and conducted comprehensive user acceptance testing (UAT) to validate seamless operations and compliance with the business requirements.• Implemented custom fields, objects, and flows to facilitate smooth data exchange and ensure data accuracy.• Spearheaded the implementation of Outbound Messages, Email Templates, Workflow & Approvals, Reports and Dashboards, Custom Objects and Tabs, Email Services, Security Controls, App Exchange packages, Sandbox data loading, & Custom Application.• Implemented recommended strategies for data deployment from Sandbox to production using change sets to ensure data consistency.• Configured the Salesforce Service cloud Solutions resulting in a 30% reduction in customer support issues and a 25% increase in first-call resolutions.• Configured the Salesforce Sales & Experience Cloud platforms to implement solutions that addressed the core needs and optimized their business processes which increased revenue by 20%.• Contributed to the successful implementation of the Salesforce to third–party application integration, resulting in streamlined processes, improved data accuracy, and enhanced overall operational efficiency.

Lagos State University

Bachelor's degree