Miguel Olmos

Infrastructure & Systems Support Engineer - Bilingual @AJC International

Atlanta, GA, US

Provide comprehensive IT support and project management to ensure seamless operations across critical systems. Handle 15+ daily cases on average, collaborating with the ICT Infrastructure Support Manager on system enhancements and strategic initiatives.Key Responsibilities• Onboarded and offboarded users, ensuring smooth transitions and accurate system access provisioning.• Delivered daily technical support for end-user systems, including printers, VPN, Exchange Online, Office 365, Citrix, and Azure Virtual Desktop (AVD).• Managed and resolved Service Desk requests, addressing hardware, software, and network issues efficiently.• Reviewed and processed invoices for accuracy before submitting them for payment approval, ensuring financial compliance.• Oversaw AT & T phone bills, including account management and issue resolution.• Designed Power BI dashboards to track Freshservice ticket metrics, asset management, warranty statuses, and HR recruitment analytics.• Maintained technical documentation, streamlined processes, and trained users to optimize system adoption and efficiency.• Identified and implemented process improvements to enhance IT support and customer satisfaction.

Escuela Industrial y Preparatoria Técnica Pablo Livas

Bachillerato, Tecnología informática/Tecnología de sistemas informáticos

Universidad Tecmilenio

Administración de sistemas informáticos