Olivier Huu Nho
Cyberdefense Service Management Process Lead @AXA Group Operations
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WORK HISTORY
Cyberdefense Service Management Process Lead @AXA Group Operations
Cologne, DE
Part of the AXA CyberDefense, I have participated and leveraged my team since the past 9 years to grow to now 10 peoples.We are leading the Standardization of all processes in our product team by implementing Process Management, Improvement Process & ITIL Best Practices in ITSM, Presales and Contract Management.[MANAGEMENT]- Drive effective teamwork, communication, collaboration and commitment to deliver services- Provide central coordination and management of AXA CyberDefense, leveraging Standardization & Processes- Management of a team located in Bengalore, London and Paris.[PROCESS MANAGEMENT]- Produce and maintain a security service Catalogue and its contents in conjunction with security service Governance & Review and Change management processes- Provide oversight and macro coordination of continuous security service improvement efforts across AXA CyberDefense- Define security service continuity and availability requirements and complete gap analysis against current capability, drive activity to address gaps- Operate processes for on-boarding solutions into OpCos systems. This includes also planning and coordination of future releases, implementing use cases into production and obtaining feedback from OpCos on the on-boarding process- Responsible of the implementation of all internal processes of AXA CyberDefense- Implement and manage the Quality Management of ISOPS[PRESALES]- Reponsible to create a standardize cost model- Responsible to send new offer to our entity- Responsible to follow every demand from quotation, contractualization and implementation (around 250 a year)[CONTRACT MANAGEMENT]- Responsible to manage the overall contract management framework towards our Entities (over 600 contract a year)- Creating, negociating, signature, invoicing.[CHANGE MANAGEMENT]- Responsible to build, maintain and run the CAB Management- Templates, Approval, representing AXA CyberDefense Product towards our regional and Country CAB.
EDUCATION
Université Paris 8
DEUG MASS
SKILLS
ABOUT OLIVIER HUU NHO
Over my previous experiences I had the opportunities to discover and learn Telecom Support, Helpdesk Support and Microsoft Expertise.My ambition was to have a bigger horizon in IT so I did turn my curiosity to IT Security as a Security Engineer. My temper was to be a leader that why I started to become a Service Delivery Manager. I very appreciated to work with customer, I really like communication and exchange with all the actors in projects, I really enjoyed myself in Team coordination and processes optimization.Motivated and experienced professional with strong relationship-building, I’m used to work under high pressure in a fast changing organization. I’m reliable, trusted and hard-worker. I create interactive models, building strong relations with our customers and use to gather together all the internal and external actors.
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