Olivier Ollie Kanicki
Customer Insights / Change Management / IT Applications Strategy
- Role
- Senior Program Manager - Customer Insights at Cisco
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Olivier Ollie Kanicki
With over 6 years of experience in the technology and consulting space, I have been fortunate to work with various clients across the healthcare, insurance, commercial construction, manufacturing, and technology industries. Primarily, I have been involved in technology implementation, change management, and strategy projects.My professional success is rooted in my passion for the technology space and my strengths in strategic communications, learning & development, project management, problem-solving, data analysis, leadership, people management, and facilitation.
Experience
Senior Program Manager - Customer Insights
Aug 2025 — Present · Chicago, IL, US
Drove the go-to-market strategy for an internal Product organization tool, including strategy design, securing executive buy-in, launch execution, and adoption management. Served as the Product Owner for the department’s integration strategy, aligning key systems across Sales, CX, Product, and Marketing while proactively managing the backlog and roadmap. Supported ad-hoc data analysis regarding customer listening metrics to drive various P1 initiatives. Implemented continuous improvements to the closed-loop follow-up process for the Partner Sales organization. Architected a feedback capture and scoring process for internal customers to prioritize high-value features and stories for upcoming product releases.Community focus: Lead FLEX summer interns through summer consulting project. Design, lead and facilitate onboarding for full-time hires. Accountable for managing internal Learning & Development budget and facilitation of several development opportunities.
Education
Vanderbilt University Owen Graduate School of Management
Master of Business Administration - MBA
Northwestern University
Post-Baccalaureate, Change Management
Vesalius College
Study Abroad, Social Marketing
2015 — 2015
University of Michigan
Bachelor’s Degree, Communications And Media
2013 — 2016
Skills
- Microsoft Office
- Forecasting
- Cold Calling
- Social Selling
- Public Speaking
- Teamwork
- Social Media
- Sales Presentations
- Prospecting
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