Olivier W.
Business Intelligence & Digital Analytics Professional | Project Management | CRM & Customer Experience Transformation
- Role
- Digital Experience Product Manager at Paris Perfect
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Olivier W.
I’m a Business Intelligence and Digital Analytics professional with experience leading…
Experience
Digital Experience Product Manager
Jul 2024 — Present · New York, NY, US
At Paris Perfect, I’ve been leading digital transformation projects to modernize the company’s guest experience and reservations infrastructure. My work has focused on improving the customer journey while updating core systems to support the business as it scales.• Enhanced the guest portal, making it easier for travelers to confirm reservations, manage deposits, schedule check-ins/check-outs, and book airport transfers and activities• Conducted a comprehensive CRM audit: used Python (Pandas, NumPy) and SQL to extract and analyze thousands of reservation emails, identifying common guest patterns and operational bottlenecks• Managed the CRM vendor selection and evaluation process, documenting technical requirements, mapping integrations, and presenting findings to leadership• Leading the implementation of the new CRM system, overseeing migration, API integrations, and user adoption to ensure both technical functionality and guest-facing improvements
Education
Flatiron School
Full Stack Software Engineering
2018 — 2019
Boston University
Bachelor of Science
2009 — 2013
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