Olivier Fernandes

Senior Sales Account Manager @Sparkle

Montrouge, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Feb 2014 — Present

Senior Sales Account Manager @Sparkle

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EDUCATION

1994 — 1994

University of Paris I: Panthéon-Sorbonne

Maîtrise

2012 — 2012

ORSYS

ITIL® V3 Foundation

1996 — 1997

Conservatoire National des Arts et Métiers

Cycle C

SKILLS

Itil V3International RelationsTelecommunicationsAvant-VenteVoipContract NegotiationService ManagementIp TransitPlanification CommercialeVpnBusiness Plan FormulationEthernet Over SdhMplsResponsable ProduitDebt CollectionProgram ManagementCommunications UnifiéesUnified CommunicationsIpVoice ServicesSlaService AssuranceProcessSdhServices De GestionBusiness PlanningCustomer SatisfactionNégociation De ContratAppareils MobilesManagementCrmTélécommunicationsBillingProcess ImprovementContract ManagementOpérateur De TélécommunicationsInvoicingIpxCustomer RelationsSubcontracting

ABOUT OLIVIER FERNANDES

Sales Account Manager My leitmotiv : to build trusted relationship with c-level, influence and decision making contacts. • 20 years expertise in Telecom / Business to Business environments • Expertise in Customer Relationship • Analysis and understanding of customer strategies and requests (CIOs & CPOs) • Complete knowledge of assurance processes and customer follow up • Coordination of multicultural and multidisciplinary teams • Excellent interpersonal and listening skills, high ability of adaptation and analysis

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